Shipping Policy

CASHEW LIFESTYLE READYMADE GARMENTS CO. L.L.C.

Please read the following terms and policies carefully. By completing a purchase with us, you agree to follow these guidelines regarding shipping, delivery, and other important policies.

Shipping & Delivery

1. 4-Hour Delivery (Dubai City Limits)

  • Available for orders placed before 4:00 PM.
  • Orders placed after this time will be scheduled for delivery starting 9:00 AM the next day.

2. Free Shipping (Within UAE)

  • Free shipping applies to orders over 250 AED.
  • For orders below this amount, an additional shipping fee will be charged.

3. Next-Day Delivery (UAE Orders)

  • Available for orders placed before 6:00 PM.
  • Orders will be delivered before 11:00 PM the following day.
  • Multiple transactions may result in multiple charges on the cardholder’s monthly statement.
  • An additional fee of 20 AED is charged for Cash on Delivery (COD) orders.

Preorder Items

1. Order Processing for Preorder Items

  • If you order both pre-order and in-stock items, we will ship the in-stock items first for faster delivery.
  • Preorder items will be shipped separately once they are restocked.
  • Preorders cannot be cancelled once placed but are eligible for a refund or exchange upon receiving the item.

2. Delivery Times for Preorder Items

  • Delivery times may be affected by holidays, weekends, Ramadan, or other seasonal factors.

Customer Responsibilities

1. Incorrect Shipping Information

  • Customers are responsible for providing accurate shipping details at checkout.
  • We are not liable for lost packages due to incorrect delivery addresses provided by the customer.
  • We cannot offer reimbursement for orders sent to an incorrect address.

2. Order Acceptance & High-Value Orders

  • We reserve the right to accept or decline high-value orders.
  • If your order exceeds a certain amount, we will notify you about any additional shipping charges before processing the payment.

RETURNS & EXCHANGES

We want you to love your Cashew purchase! If you're not completely satisfied, you may request an exchange within 7 days of receiving your order. To qualify, items must be unused, unworn, and returned in their original packaging with proof of purchase.

Customer Support & Contact

For any questions or concerns about shipping, delivery, or order processing, please reach out to us:

📧 Email: info@cashewlifestyle.com

We are happy to assist you!